Where can I get parts for my Carrier equipment?

Bourque Mechanical Systems is the best resource for identifying and supplying the correct, current parts for your system, as well as pricing and availability.

Why can’t I find the correct size furnace filter at my local home improvement store?

The filter shipped with your Carrier unit is made from higher-quality materials than those of the disposable filters found in retail stores. For that reason, replacement Carrier filters can only be purchased through Bourque Mechanical Systems. However, keep in mind that Carrier filters are reusable, and can be washed by hand in cold water.

I need help troubleshooting a problem with my equipment.

Bourque is your troubleshooting expert, and is glad to help you. In addition, Carrier also provides a network of troubleshooting technicians at Carrier Distribution centers across the country. Should your dealer encounter a situation that requires additional factory help, just ask him or her to contact their Carrier Service Manager for assistance.

Where can I find literature about my Carrier products, such as owners manuals, installation guides and product specifications?

The Service and Support section on the Carrier.com site has complete information with downloadable Consumer Brochures and owners manuals. Bourque Mechanical Services is your source for installation and product specifications.

Which Carrier equipment will best fit my home? How much will it cost?

There are many factors that affect the sizing and specifications of your system, including square footage, insulation, window surface and configuration, geographic location of your home, duct sizing and arrangement, and many others. Contact Bourque Mechanical to perform an in-home load analysis to determine which equipment combinations will perfectly suit your home and your family’s budget.

What does my warranty cover?

Under the standard factory warranty, Carrier covers parts that fail during the warranty period due to defect in the part. The warranty does not cover labor. A warranty certificate was included with your homeowner information packet, and is specific to the model numbers, serial numbers and installation dates of your products. If you cannot find your warranty certificate, contact us here at Bourque Mechanical Services.